Frequently Asked Questions
Everything you need to know about your Orolay experience.
How do I determine the right size for my Orolay coat?
We provide a detailed size chart on every product page. Since many of our down jackets feature an oversized aesthetic, we recommend checking the specific measurements or consulting our 'Size Guide' to find your perfect fit.
What is your return policy?
We offer a 30-day return window for all unworn and unwashed items with original tags attached. Simply initiate a return through our online portal to receive a prepaid shipping label.
How long does shipping take?
Standard shipping typically takes 3-7 business days within the continental United States. Expedited shipping options are available at checkout if you need your outerwear sooner.
Are Orolay jackets ethically sourced?
Yes, we are committed to responsible sourcing. Our down insulation is RDS (Responsible Down Standard) certified, ensuring the welfare of the animals involved in our supply chain.
How should I clean and maintain my down jacket?
To preserve the loft and warmth of your jacket, we recommend professional dry cleaning or a gentle machine wash with down-specific detergent. Always tumble dry on low heat with dryer balls to restore fluffiness.
Do you offer international shipping?
Yes, Orolay ships to most countries worldwide. International shipping rates and delivery times vary by location and will be calculated during the checkout process.